1. Client Reception & Needs IdentificationThe client, the head of a medium-sized trading company in Benin, initially visited our sister company in Jinan to source puffed food processing equipment and successfully finalized that procurement. Durin...
1. Client Reception & Needs Identification
The client, the head of a medium-sized trading company in Benin, initially visited our sister company in Jinan to source puffed food processing equipment and successfully finalized that procurement. During our conversations, we learned that they also had a requirement for 4x4 pickup trucks, which allowed our company to establish contact with them. Through face-to-face communication, we discovered that the client had recently won a bid for a solar street lighting project along a highway in Benin, confirming their genuine and immediate need for 4x4 pickups.
2. Factory Tour at SINOTRUCK Pickup Division
As this was a new client, establishing mutual trust was our top priority. To provide them with a firsthand experience and boost their confidence in our product quality, we arranged a tour of the SINOTRUCK pickup manufacturing and assembly workshops. Following the factory tour, we invited the client for a test drive. The client test-drove three different models: the Bolden Edition Manual, the Bolden Edition Automatic, and the Off-Road Edition Automatic. They ultimately shortlisted one automatic and one manual variant.
3. Order Placement
After a thorough discussion regarding the client's actual applications, field requirements, and budget constraints, we recommended the Bolden Edition Manual. The client approved the recommendation and decided to place an order for two units.
4. Follow-up Services & Value-Add
Based on our earlier discussions regarding their highway solar street lighting project, we conducted a strategic analysis and identified potential needs for additional construction machinery and equipment. Consequently, we accompanied the client to visit our factory , where we introduced them to our Aerial Work Platforms (AWPs/bucket trucks). The client was highly impressed and expressed a strong intention to purchase, adding that they would recommend these vehicles to their business partners upon returning to Benin. Furthermore, we took the client to visit a trading company specializing in solar panels and solar streetlights, and the client showed great appreciation for the product offerings.
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